(773) 364-2153
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(219) 374-5308
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FAQs
ANSWERS TO COMMON SECURITY QUESTIONS
Messages from unknown senders are the first red flag when it comes to scams and fraud. When in doubt, don’t respond. Bad actors might even demand immediate action and threaten negative consequences. If you're unsure of a message’s origin, do not respond.
Immediately change your password if you clicked on a link and entered any sort of username and password into a fake site or pop up. Contact us to determine if your account’s been compromised, then file a police report if money has been stolen. File a complaint with the Federal Trade Commission or call 1-877-FTC-HELP (382-4357) so they are aware of the scam.
Yes. Direct contact is just one method scammers use to gain access to your financial information. This is why it is important to monitor your transactions and credit score closely for unauthorized activity, even when you have no reason to suspect fraud.
Stong passwords should include at least 12 characters and should be unique for each account you create. Learn more about strong passwords here.
When making purchases online: Always double check web addresses to ensure it’s not a spoofed site using a similar name. You can do this by making sure the URL begins with HTTPS. This indicates that data exchanged between a user's web browser and a web server is secure and encrypted.
When making in person purchases: Never use a POS system that appears to be tampered with. This could be evidence of a card skimmer waiting to steal information when you swipe or insert.
We rely on our computer and mobile devices now more than ever, and with that growing integration into our daily lives, they often contain personal information. If you suspect that your computer or mobile device has been hacked, the sooner you respond the better. Indicators that something is wrong could be as simple as the battery on your mobile device draining quickly to your computer freezing up and crashing applications.
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