COVID-19 Frequently Asked Questions
Our primary communication channel is email. Contact your local Banking Center to confirm your information is current, including email and cell phone number.
Our Corporate Center, Banking Centers, ATMs, and drive-up tubes are being cleaned regularly. We have placed extra cleaning items and hand sanitizer within our Banking Centers and Corporate Center. We have also provided our employees with reminders on how to stay healthy, encouraged them to stay home if they are not feeling well, and issued additional sick time.
Yes, we are open for business. Our lobbies are currently closed, but our drive-ups are open for business. They are fully functional and operating regular business hours, 8a - 6p. We understand this may be different than the normal customer experience you are used to, and lobby access may be needed for particular transactions. If this applies to you, we are happy to accommodate your request. Please contact your local Banking Center to schedule an appointment.
We are always available to you through our digital platforms, including Online and Mobile Banking, as convenient alternatives. You may also visit any of our ATMs, or use any ATM through the Allpoint network. Deposits may be dropped off through the Banking Center night depository.
The continuity of operations is always top-of-mind, and our core value of stability remains at the forefront of everything we do. To prevent disruptions in the customer experience, we have contingency plans in motion to ensure processes continue to run smoothly and efficiently. As an FDIC Member, your money is insured. Please visit www.fdic.gov/edie for more information on insurance rules and limits.
Some scammers may try to take advantage of COVID-19 by using fraudulent websites, phone calls, emails, and text messages claiming to offer “help,” but may be trying to trick consumers into providing social security numbers, bank account numbers, and other details. Never provide your bank or credit card numbers, or other personal information, over the phone unless you initiate the conversation with the other party and you know it is a reputable organization.
As a reminder, Peoples Bank will never call or email you asking for your debit card number or other personal identification information.
As COVID-19 continues to affect people’s income, the government began sending money by check or direct deposit to each of us. It’s important to know that the government will never ask you to pay anything upfront, and they will not call you asking for your social security number, bank account, or credit card number.